Billing for all services is done through City Hall
The city has a contract with RSP Inc. for trash service. Trash service is mandatory and is $15.00 a month for residential customers. Residential trash is picked up weekly on Wednesday and needs to be set out by 5:00 a.m. Residents are allowed to set out either three (3) 55 gallon sized bags or six (6) 13 gallon bags per week. Anything more than that will result in extra charges.
Deposits for Utility Services
Utility deposit amounts are determined by the average of the two highest bills for the last year at the residence and will be collected upon the signing of the utility contract. If no one has lived at the residence to determine an average, the deposit amount is $150.00. The deposit amount will be credited back to the customers account after one (1) year of good standing, or if the customer leaves prior to one year. A connection/transfer fee of $10.00 for electric service and $10.00 for water service will also be collected. Charges for subsequent changes of address within the City's services will be $10.00 each for water and electric services and a new deposit amount for that address will be collected.
Utility payments can be made:
1) At City Hall- Come in or drop off your payment in the drop-box on the door. Cash, checks, or debit/credit cards are accepted.
2) Call (785) 486-2681- Monday thru Friday from 8:00 a.m. to 5:00 p.m.
3) Pay Online- Debit/credit card payments are accepted at https://www.paymentservicenetwork.com/Login.aspx?acc=RT17823, the debit/credit card fee is $2.99. Any debit/credit card payment that is over $300.00 will have to be made through City Hall.
Utility Statement Process/Late Fees
The late fee utility statement and fee structure is as follows:
Utility statements are mailed out on the last working day of the month. If you do not receive your statement, it is your responsibility to contact City Hall. Late fees will not be waived.
Utility bills are due by the 16th of each month by 5:00 p.m. If the 16th falls on a weekend, you will have until 5:00 p.m. the next business day to pay.
If your full payment is not received by the 16th of each month, a 10% penalty will be assessed.
A Disconnect Notice will be mailed between the 17th-18th of each month to customers who have not paid their statement in full. The Disconnect Notice will illustrate the past due amount, including the 10% penalty.
If the amount shown on the Disconnect Notice is not paid by 10:00 a.m. on the due date shown, or you fail to make a written request for a hearing with the Utility Billing Clerk three (3) business days prior to the date for termination, YOUR SERVICES WILL BE DISCONNECTED.
Before the service is restored, the total amount due must be paid, plus a $105.00 reconnect fee.
Meters are the property of the City of Horton and may not be tampered with, turned off or on or otherwise abused, or customer will be subject to termination of service. It is understood that the City of Horton does not guarantee uninterrupted service. All meters will be available to the meter reader or service personnel upon request on designated reading date.
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City of Horton
The "Electric City"